If you need advice or a quick solution to an internet fraud, click on the orange "Call me" button in Smart and we will call you right back. It is quicker than a standard call to a helpline, where you wait in a queue for an operator who yet has to verify your identity.

1. In ČSOB Smart, select the "Menu" tab.
2. Scroll down to "Information" and select "Contacts".
3. For the selected line, click on "Call me", check the phone number and confirm.

1. Log in to the app and click on the specific account.
2. Click on the "Next" icon with the three dots. You will see an overview and account balances.
   Current balance - the money you have in your account, not including unprocessed payments and overdrafts.
   Blocks - an unprocessed payment, such as by card in a shop.
   Available balance - the money you actually have available in your account, including any overdraft. To calculate your available balance: Current balance - Blocks + Available overdraft balance.
   Pending payments - money you sent but that had not yet cleared. You can only cancel a pending payment in On-line Banking.
3. A detailed overview of your account can be found under the "More" button and at the bottom of the "i" you will find details including the date of creation or type of account.

1. Log in to the app and click on the account in which you want to search for a payment. On the right, you will find the option "Search", select it.
2. Specify the search options of the payment: whether it was Incoming, Outgoing, in what approximate Amount and Time period. If the basic search options are not enough, click on "Advanced Search".
3. Select the desired time period and confirm.
4. All done. We'll list all payments that match your specifications, going back up to 5 years. Didn’t find what you were looking for? Specify the search options in the filter and try again.

1. Log in to the app and click on "Payment" and select "Standing order". Give a name to who you are sending payment, fill in your account number, the amount, when you want to send the money and how often. Check the details and confirm the payment with the Smart Key.
2. To change the standing order, click on the account name. Then select the "Next” icon with the three dots and select "Standing orders". Select which standing order you want to edit. Then just click on "Edit" and enter the newly required data and "Confirm" the change of settings and you're done.

1. Log in to the app and click on "QR Payment".
2. Allow the app to take photos and record videos.
3. Point your camera at the QR code or select the file from your mobile phone ("Select from gallery" or "Upload PDF" document).
4. The payment details will be loaded into the form, which you can further customise (for example, add a message for the recipient or adjust the amount).
5. Check the data and confirm with the Smart key. All done. You can pay by QR code.

1. Click on "Payment" next to your account to create it.
2. In the "New Payment" tab, fill in the necessary details such as account number, amount and more. Then click "Continue".
3. In the summary, check the information you entered and click "Confirm".
4. Then select "Save as template".
5. Add "Template name" or adjust the amount and go to "Create template"".
6. In the summary, double-check the information you entered from the original payment and click "Create template" and you're all done.

1. Log in to the app and click on "Menu” in the bottom right, then "My Profile".
2. Scroll down to about halfway down the screen. Answer "No" when asked if all the data is up to date.
3. Confirm "Update document".
4. Click "Continue" and select whether you pay taxes in the Czech Republic, are an adult and legal citizen of the Czech Republic and are not a politically exposed person. These details need to be answered as required by legislative regulation.
5. Take a picture of both sides of the document and then select "Continue".
6. Check all the details and click "Confirm".
7. You're all done. Thank you for helping us keep your data in order.