Online services for companies

Tips & Tricks for users

CEB service

CEB service

CEB service setup: user rights and roles

To add a new user, setup accounts, change limits and even more can be done in the Service administration - choose Settings in the menu and then Service administration and Users and accounts.
Say you have a new accountant in the company and he/she is to work with the accounts, choose the Users tab and link to Add new user.
User to be added need to have ČSOB Identity setup and you will need to know his/her name, surname and ČSOB Identity number, provided in the contract with the bank (it can be also found in user profile in e.g. Smart application). After filling in these data you can Search for user.
After adding a new user, complete also user rights in the service: signing rights, limits, roles etc.
Do not forget to add accounts new user should have available. Save request for change to continue.
Everything done? Confirm changes and the service will generate a new contract documentation.
Check the changes in the documentation, and you can Authorize the documents with a Smart key or chip card.
If you are the only one to authorize, the changes will immediately come into effect and the new user can log on and start using the service.

CEB service setup: account configuration

Add a new user, a new account, change limits and other setup can be done in the Settings menu – just go for Service administration, Users and accounts.
Say you have contracted a new account and want to add it to the service – head for Accounts tab and Add new account.
Accounts held for your company or accounts that your company has power of attorney for will be shown. Choose the right one and Add selected accounts.
Edit the account settings in order to define authorization rules, set limits or add users that will see it in the service.
Authorization rules define users that can authorize transactions up to defined limit. Add or remove user will take you to screen for adding users.
Choose the users to have access to the account, confirm by Add selected and go Back to account settings.
Done with this account setup? Save request for change.
You can setup also other accounts, when done, Confirm changes and the CEB service will generate a new contract documentation for you.
Check the documents and their content, if everything is as required, Authorize changes.
Wait for signing process to finish and everything is ready – you can start working with the newly added account right away.

Setting up statements in the CEB service

Set up or check your electronic statement settings easily in the CEB service. Select Accounts, Statements and advices, Settings in the main menu.
In the account overview, select the account you want to set up – you can set up multiple statement types as well as various combinations (e.g. multiple frequencies).
Set up human-readable Statements – select the frequency (daily, weekly, monthly), format (PDF or text) and the language used in the statement template. Then simply Save the settings.
The service also offers Data statements, which are intended for processing in accounting software. Again, you will set up the frequency, format (e.g. GPC – format specifications are available on the service website) and the language applied to the selected data fields.
Data Advices are used for automatic processing of data during the day and for even faster accounting. Again, multiple formats are available. Select the one your accounting software supports.
After confirming the settings, you'll find statements for the next period in this menu. For automated downloads, please refer to the Business Connector service.

Notifications in the CEB service

You don't have to be online, but you can still have all the important information. Simply set up notifications – do it in the Settings, CEB Info menu. Notifications may concern various products – you can set New notification e.g. for accounts.
After selecting the account, select the desired notification type and press the Set button again.
You can select how you want to receive notifications (email, SMS or CEB Mobile push message). Enter your contact details and, optionally, other limiting conditions such as amount. You can save multiple notifications of a given type, or press the Finish button.
The notification has been saved, and you can set up another one – e.g. automatic sending of statements by email. Add email address and press the Finish button.
If you don't want to create another notification for this account, go Back to list.
Notifications for payment Cards may be useful too.
You can be notified e.g. of a transaction authorization – i.e. when your payment card has been used (excluding the offline mode) – just Set one such.
Specify the notification method, your email address (if necessary); you can limit the notification depending on the amount or be notified of any transaction. Confirm your selection by pressing the Finish button and then go Back to list.
Virtual branch notifications may also be useful. You can be notified whenever the status of a request changes – typically when the bank processes your request.
The notification has been created, and you can go Back to list.
There are multiple notifications the service offers, and you can also create the same notification for multiple recipients (e.g. you can send statements to multiple addresses). Apart from that, you can set up notifications for the Business Connector service, have the Exchange rates sent to you, or get notifications related to changes in your agreement settings (Administration).

Confirmation of account maintenance or balance

You can easily download both the Account Maintenance Confirmation and the Account Balance Confirmation on the desired date from the CEB. The quickest way is via the main Accounts menu to the Account Overview item.
If you have multiple accounts, select the line of an account for which you need confirmation. When you click on the selected account line, you will see both the Account confirmation and Balance confirmation buttons in action buttons.
The Account confirmation will be generated immediately for you to download it in PDF format. You do not need to fill in any other details. The file will be saved in your Downloads folder.
To confirm the balance, you can choose whether you want to confirm the current balance or the balance as of a specific date.
A PDF confirmation will be generated, which you can again download to your folders.

Transfer from current account to savings account

CEB allows you to easily transfer funds between your accounts, for example from your current account to your savings account. The transfer can be done in a few simple steps. In the menu, select Payments, Transfer to own account.
Select the source account from which you want to send the money, i.e. your current account. In the To Account field, select your savings account as the destination account for the transfer. Enter the amount you want to transfer to your savings account. Make sure the amount does not exceed the current balance in your checking account.
Check all the details entered and confirm the transaction by authorizing it with a Smart key or QR code. Once the authorization is correct, the transfer is completed.

CEB service setup: authorization rules

Changing authorization rules and related limits on your account can be performed in the Service administration. Head for Settings, Service administration and User and accounts option in the menu.
Need to change entitlement to sign transactions or limits? All can be found in the Accounts tab.
Choose the account you wish to modify and click on Edit.
Set the limit per period and authorization rules – i.e. up to what limit can what users sign a transaction and Save this proposal. In the CEB Plus service you can set a combination of up to 3 users (signatures classes) or use advanced settings of authorization rules.
You can set up more accounts or just Confirm changes in order for the service to prepare you updated documentation for authorization.
Check the changes in the documentation – and once everything is as desired, you can Authorize either by Smart key or chip card.
Should you be a single person to approve, it is done now. The validation of the signature took place – and payments from now on will be authorized as defined by new rules.

Changing payment card limit

In the main CEB menu, select Cards, then choose Card list.
A list of your payment cards will appear. For each card, you can expand the Show Details to view the current settings. You can also change the limit more quickly — simply click the three dots next to the selected card and choose Settings.
Enter the new limit and confirm the change by selecting Authorize.
To complete the update, confirm the change in the Smart Key app.
Done - your card limit has been successfully updated.

Payment confirmation

In the CEB service, you can easily download a Payment confirmation. You can view all movements on your accounts through the main menu under Accounts in the Account movements section.
After clicking on the selected account entry, you will see a button labeled Payment confirmation. By clicking this button, you generate a confirmation for that specific payment.
The payment confirmation, which we prepare for you in PDF format, can be downloaded to your device using the Download button.

Export of Payment Card Transaction Statement in ČSOB CEB

In ČSOB CEB service, you can easily export a statement of transactions and movements for a selected payment card. Select Cards from the CEB main menu and then open the Movements section.
To search for a specific card transactions use filter. To get an overview of card transactions, click to the Export statement icon located above the main filter.
In the menu Export of statement define the required parameters: select the accounts and payment cards to be included in the export, specify the transaction date range, choose the desired export file format.
If you plan to use the configured filter repeatedly, it is recommended to save it using the Save Filter option.
Than continue using Generate to prepare the statement for download.
Once the output is generated, the statement is ready for download. Click Download and save the file to your device.

QR payment

In the CEB portal, you can easily make a payment utilizing an QR code either in a file on your PC or printed on an invoice. The option to scan the code is available on the homepage or in the domestic or SEPA payments.
To upload a file from your device, use the Upload File button. If you have a printed QR code on an invoice, use the Turn on Camera button.
A system dialog may appear asking you to allow the use of your device’s camera. If you have multiple cameras connected, you can choose which one to use from the list.
You will see a preview of your camera. Position the QR code within the camera’s field of view.
Once the data is successfully read, the form will be filled in and a confirmation message is shown. You can just check and authorize.

Temporary blocking of a payment card

A temporarily blocked card will stop working almost immediately for ATM withdrawals, online payments, and both contact and contactless payments. If the card is added to your mobile wallet, you will also be unable to pay by mobile until you unblock it.
Sign in to CEB and select Cards from the main menu, then continute to the Card list page.
In the Card Overview, click the card you want to temporarily block and select Settings at the bottom of the page.
Here you can view basic information and the available settings for your payment card. Click the Block card button.
You can choose either Temporary blocking – the card can be unblocked later – or Permanent blocking, which is irreversible and the card cannot be unblocked later. In that case, all services linked to the card will also be terminated.
Select Temporary blocking as the blocking type, enter the reason in the Reason for blocking field, and click Authorize.
Confirm the temporary card blocking request in the Smart Key mobile application. Once it has been successfully confirmed, you will be notified that the card has been temporarily blocked.
To unblock the card, follow a similar procedure. In the Card Overview, select the temporarily blocked card you want to unblock and click Settings.
Click Unblock card. You may optionally enter a reason for unblocking the card. Then click Authorize.
Confirm the card unblocking request in the Smart Key mobile application. Once it has been successfully confirmed, you will be notified that the card has been unblocked.
You can also temporarily block or unblock the card in the CEB Mobile application. The procedure is similar.

Cross-border payment

Go to the menu Payments – Cross-border order for cross-border payments. In general, you can enter any foreign currency transfer abroad here (including EUR – where SEPA transfer will be better option to enter purely SEPA payment), also you can transfer foreign currency within CZ, or send payment in CZK to foreign bank. Technically, also CZK transfer within CZ can be entered this way – regular domestic Payment order will be better for this purpose though.
Choose the account to be debited and the amount. The beneficiary can be entered manually, or templates or counterparties list can be used. SWIFT code of the counterparty bank can be derived from the IBAN using the As in IBAN feature. If you untick the Automatic processing of the payment, you can enter different account format besides IBAN or provide text description of the payee; also, the bank can be entered other way than via SWIFT/BIC code. Mandatory field is the counterparty name (at least three chars, cannot be identical).
Counterparty address is optional in general, can be required for some countries or currencies. If any part is entered, minimum Country and Town have to be filled in. You can enter usual fields such as town, street etc., but also less usual fields offered by the form.
Last section is to provide your own reference, identification (E2E identification) and enter the fees logic (the service will provide you with options available, in most cases it will be shared, SHA fees). The Purpose of the payment needs to be filled in – recommended is English or language of the counterparty bank. Instruction to the bank will be available only if the option for Automatic processing was not chosen – and you can enter specific requirements towards ČSOB (e.g. conversion rate if such was negotiated in advance).
Within Authorization the service will recap the information entered, the transaction can be signed by a Smart key or chip card; or you can save it for later to the waiting room; in case of single authorization the payment initiation is done now. More on cross-border payments and specific requirements can be found at www.csob.cz/foreignpayments.

Standing order

Standing, repeated orders can be setup in the Payments – Standing orders menu. You can enter all kinds – domestic, cross-border or SEPA transfers, the choice is yours.
Each tab represents overview of standing orders that were already set up in its category. You can use filtering (search), export, or you can Create new.
Attributes of a standing order are the same as for regular order – you can also use the same helping features, such as creating it from a template. The only difference is the way the order is to be repeatedly processed.
You will enter the date of First payment, make a choice of Frequency (working days, each day, once a month etc.), and according to the account type, you define either Valid till date (after this date, there will be no more instances) or Last payment (this date will process the last transfer, independently on the frequency set). If you would rather know exact number of payments that are to be sent, you can define the validity via According to the number of payments option.
You can save the order to the waiting room or Authorize it right away – should you be the only person to sign, then it is done. Authorized order will be saved to the overview and will be processed as defined.
For the existing order that is regularly processed, you can also Skip payments and easily postpone the Next payment date for later – this either to change the payment date, or to postpone it for e.g. few months.

Import of payment batches

You can import batches from your ERP or other software in the Payments – Imports – Import of orders menu. On the CEB service webpage, you will find list of available formats, including sample files. Domestic, cross-border or SEPA transfers can be imported this way; each batch can contain up to 10 thousands of individual payments or collections.
For each import you can provide optional name, but more importantly you need to choose the Format, i.e. the way the CEB service will parse and interpret the data in the file. Besides that, you also select the error handling within import process and its processing (standard is a batch, but you can also create individual orders outta the batch). To provide a way to the file, you can either open file explorer or use Drag & Drop feature; after that, you can start the Import process itself.
The file is transferred and processed now. The option to Authorize will take you directly to the waiting room where checks and signing can take place (typically when all the orders are correct). The option Go to list of imports will take you to the imports overview – where you can find key information (especially if some errors in processing happened).
Import list shows information on the imports that have already been made by any user, or via the Business Connector service. You can verify the hash here (MD5 hash), and overall information on number of transactions and sum (per account, transaction type and possibly in different currencies). Protocol is to be used when any error occurs – it will direct you to exact row and position with an error. The Delete option works only for the information about the import – it has no impact on the payment batch as such.
Last screen shows waiting room, where you can Authorize the batch or batches created by import. You can also view Detail to the level of individual orders. If allowed on the contract level, you can modify or delete individual orders; also, those can be corrected if some of them bear errors (the format of the file was correct, but there was incorrect e.g. the counterparty bank code).

Zřízení ČSOB ID pomocí aplikace ČSOB Smart, včetně aktivace Smart klíče

Pokud potřebujete zřídit ČSOB Identitu bez nutnosti založení běžného účtu, začněte naskenováním zobrazeného QR kódu.

Fotoaparátem v mobilu naskenujte zobrazený QR kód, který vás přesměruje do obchodu Google Play nebo App Store přímo na aplikaci ČSOB Smart.
Na úvodní obrazovce Smart vyberte Stát se klientem.
Na následující obrazovce můžete odebrat založení běžného účtu, založíte si tedy pouze ČSOB Identitu.
Vyberte banku, u které máte bankovní identitu. Přesměrujeme vás na přihlášení a potvrdíte předání údajů, po kterém vás přesměrujeme zpět k nám.
Zkontrolujte a doplňte své údaje.
Zadejte e-mail, který bude sloužit jako vaše uživatelské jméno do ČSOB Identity.
Zkontrolujte, že všechny body prohlášení platí, a zvolte Pokračovat.
Vyberte zdroj příjmu a dejte Pokračovat.
Projděte si předsmluvní informace.
Poté, co se seznámíte s obsahem dokumentů a odsouhlasíte ho, zvolte Pokračovat.
E-mailová adresa, kterou jste zadali v předchozích krocích, bude sloužit jako vaše uživatelské jméno do ČSOB Identity.
Nastavte si heslo, které v dalším kroku zopakujete, a zvolte Vytvořit heslo.
Klikněte na odkaz, který jsme vám poslali na e-mail.
Stáhněte si ČSOB Smart klíč ze svého obchodu s aplikacemi a po jeho stažení se vraťte do ČSOB Smart.
Zadejte heslo do ČSOB Identity, které jste si před chvílí zvolili.
Potvrzením OK přejdete na potvrzování transakcí pomocí Smart klíče.
Nastavíte si PIN ke Smart klíči, který v dalším kroku zopakujete.
Povolíte oznámení pro aplikaci Smart klíč a je hotovo.