Virtual branch
Online setup and administration of banking products
Key advantages
simple tasks will be handled upon receipt
together we will fine tune the contract and conditions
e.g. issue the new debit card
How to arrange Virtual branch
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Contact us via your SME or Corporate branch.
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We will go through the options needed to setup the Virtual branch.
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Virtual branch enables you to setup banking products or users remotely.
Virtual branch
Virtual branch enables secured communication towards bank and the other way, including electronic signing of contracts and similar documents. Your requests send via Virtual branch will be handled right away and therefore will save your time and money. Functions available within Virtual branch:
- Request for credit drawdown and sending loan documentation
- Setup of new current, saving or term deposit accounts incl. statements setup
- Setup contract for cash handling services
- Request bank confirmations or initiate claims
- Requests for cash withdrawal, including delivery (Flexicash Plus service)
- New payment (both debit and credit) cards and deposit cards to your accounts
- New users or accounts to ČSOB CEB service
- Payment card acceptance service, payment gateway for e-shops
- Provide instructions for custodian services
- Arrange an agreement for trading on financial markets
- Online archive of documents with electronic signature and other services
How does Virtual branch work
Login to the service is possible with a username and password with confirmation in the Smart Key application. An electronic signature with certificates offers even higher level of security for login. You can sign documents in the Virtual Branch in accordance with the Electronic Signature Act.
All communication with the bank is encrypted (https)
Electronic signature of documents
- Signing documents is done by electronic signature either via Smart key application (advanced signature) or via I.CA qualified certificate (chip card or I.CA RemoteSign application), where the latter is required for loan related documents
- Persons being statutory bodies for your companies can be the ones to sign, or you can give power of attorney to your employee to do so
- The contract and documents signed are available in an electronic archive right within the service - you can always review them
Complete list of documents that can be sent or signed within Virtual branch:
List of documents received through the ČSOB CEB service
We recommend to logon to the service always via bank homepage - this for the security reasons. Please, do not use entry via search engines, third parties web pages or links sent via e-mail. When logging in, be sure to check the page is using https: protocol (secured and encrypted connection) and that the certificate it is using is issued for Československá obchodní banka, a.s.
Support, terms and conditions
ČSOB CEB is designed for and offered to clients of SME and corporate branches. Experienced specialists at our CEB helpdesk are ready to assist you both for service implementation and to solve individual questions.
Passive co-browsing feature for helpdesk to assist you better
Helpdesk any working day from 7 AM to 6 PM
Detailed conditions for the service can be found at terms and conditions page, in the e-banking part and include:
- Terms and conditions for the ČSOB CEB service as such
- Terms and conditions for ČSOB Identity and related authentication and authorization devices for the service users
Helpdesk ČSOB CEB is available any working day from 7 AM to 8 PM:
- Via phone at (+420) 499 900 500
- Write e-mail to helpdeskCEB@csob.cz
- Passive remote assistance can be used for support
