Purchase Protection and Extended Warranty
When your insurance might come in handy?
Indemnity limits
| Maximum annual indemnity limit | Insurance validity | |
|---|---|---|
| Purchase Protection | CZK 70,000 | 12 months from the purchase or delivery of the item |
| Extended Warranty | CZK 70,000 | 12 months from the end of the warranty period |
The insurance applies to everything you pay for from your account by card or bank transfer, except, for example, food, clothes and shoes, valuables and motor vehicles.
Would you like to report an insured claim?
To report damage, please continue to the ČSOB Pojišťovna website.
The fees listed in this section are excerpted from the full text and can be found in our Price List.
The insurance is provided by ČSOB Pojišťovna, a.s., with ČSOB a.s. as the policyholder.
Frequently asked questions
What items are covered by the insurance?
The insurance covers almost all new purchases of items with a price above CZK 2,000 (incl. VAT) which you pay from your account maintained with us.
You will most commonly use it for:
- household appliances and other household equipment,
- audio and video technology,
- mobile phones, tablets and their displays,
- sports equipment,
- hobby tools and toys,
- garden furniture.
And a lot of other things. Actually, it is probably easier to list what is not covered. The insurance does not cover clothing and footwear, food, live plants and animals, motor vehicles, valuables and items used for business purposes. For a complete list of exclusions, please refer to the Information for the Insured.
How many of my purchased items are insured?
You have insurance for all the items you buy. There is no limit to their number. Therefore, you no longer have to think about whether you want to insure your new items or not. Plus, they are insured against theft and breakage for the first year and they come with a one-year extended warranty. Just pay for them from your account maintained with us.
Does the extended warranty/purchase protection also apply to items purchased online?
Yes; you just need to meet all the following conditions:
- you purchased the goods in the Czech Republic or in an online shop with a Czech domain (and in the Czech language),
- you have paid for the goods in full from your account maintained with us,
- the purchased item was new, with a purchase price of at least CZK 2,000.
For example, the purchase of a new monitor on Allegro is covered. However, the same purchase on AliExpress is not.
Does the insurance also apply to items I get on hire purchase?
Yes, but all instalments must be paid from your account. When assessing a loss-incurring event, if it occurs, we will also need a statement from the seller.
What is the form of the indemnity in the event of a recognised insured event?
If the item can be repaired, we will reimburse you for the cost of the repair (up to a maximum of the purchase price). The repair must be performed by an authorised service centre in the Czech Republic. If the item cannot be repaired or has been stolen, you will receive an amount to buy the same or a comparable new item (up to a maximum of the purchase price of the original item).
We will cover damage of up to CZK 70,000, and you do not pay any deductible.
Who can take out insurance?
You can take out insurance if you have a current account with us and are at least 18 years old.
How will I pay for the insurance?
Payment for insurance is automatic, so you do not have to worry about anything. The amount will be debited from your account in the middle of each month.