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Contacts and information for the deaf and hard of hearing
Information in case of loss, theft, misuse or unauthorised use of payment instruments
Do you have an account hacked, are you dealing with misuse of login details and request that your card be blocked?
Call our Nonstop Safety Line with the help of a loved one or a sign language interpreter
More about the Safety Line
Need to block your card?
In case of loss or theft, via our ČSOB Smart application
- In the Cards section of Smart, search for the card you are missing.
- Click on the red “Block” button and select the “Block permanently” option
- Select the reason for blocking. We will issue a new card to you right away.
- Alternatively, write to our Kate in Smart: “Block my card.” And she will tell you exactly how to do it.
Via our 24-hour hotline
Ask a loved one or a sign language interpreter to call our Electronic Banking and Payment Card Support hotline. You can also block your card there if you suspect someone is misusing your card.
24 hours a day, 7 days a week
You can also report the loss, theft, misuse or unauthorised use of your payment card and Electronic Banking access online.
Contact us on our 24-hour online chat.
You can also come to us with any matter in person. We will be happy to welcome you to any of our branches.