Transfer your account to us

It's easier than it seems

Transferring your account to us opens your way to rewards

  • We will transfer your account from another bank to us within 12 working days
  • Balance, direct debits and standing orders - we will arrange the transfer for you
  • You don't have to visit your original bank; we will also arrange for your account to be closed
  • You can request a transfer by phone or at a branch
  • You will receive numerous benefits for actively using your account
Change of bank

What you get by transferring your account to us

The fastest way to open a current account is online

All you need is a bank ID from your current bank or two documents (Czech citizenship ID and driver's license or passport) and another account. You can then open an account in a few minutes in the ČSOB Smart mobile application.

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Would you prefer to transfer your account to us by phone or at a branch?

By phone

  1. Leave us your contact details and we will call you
  2. We will complete your payment account change request with you
  3. We will handle everything with your original bank for you
  4. Once the account transfer to us is complete, we will let you know via SMS and your online banking as well

At a branch

  1. Make an appointment at any branch where we will complete everything necessary to transfer your payment account
  2. Bring your ID card and original account number to the branch. If you have your account statement, the transfer will be even quicker
  3. Once your account has been transferred, we will send an SMS and a message in your online banking
Make an appointment at a branch

When you first hear about client mobility

To make account changing as easy as possible, banks follow so-called client mobility. In short, it means that they take care of the transfer between accounts themselves, so you only need to provide a minimum of information.

In addition to setting up new authorisations be sure to notify all the companies with which you have set up direct debit authorisations on your account about the account change.

Frequently asked questions

Who should I inform about the account change?

Be sure to report the change to:

  • Your employer so it knows where to send your salary
  • School canteen, day care, and other institutions to which you send money
  • Your telephone operator and your Internet and energy providers

TIP: o make it as easy as possible for you to report your account number change, we have prepared this form. Simply fill it out, send it, and that is it.

What to keep in mind when transferring your account
  • It is best to leave enough funds in your original account to cover any outstanding standing orders, direct debits, and SIPO payments. Once your account is closed, we will transfer the remaining funds to your new account with us.
  • Keep your payment card for your old account until you receive our card.
  • Do not cancel your old account immediately if you are paying off loans or credits (credit card, overdraft, mortgage, etc.) and you have not yet agreed with your original bank to pay from your new account.

If you are unsure about anything, we will be happy to help you at any branch or on our Helpline +420 495 300 300.

Documents for download

Documents are only available in Czech on this link.