Contacts
I want advice over the phone
24/7 Security Hotline
Has your account been hacked or do you want to block your card?
We can assist you at any time with online frauds and suspicious phone calls. You can also call us if you want to block your card due to its loss, theft, or misuse.
Infoline
Every business day from 8 a.m. to 8 p.m. we’re here to help you with anything related to your finances.
Outside these hours, many of your issues can be solved by our voicebot.
Internet fraud reporting
Report any suspicious fraudulent online activity Learn more
Support
24 hours, 7 days a week
Let the "Call me" icon call you immediately without further verification. You can find it in CSOBSmart or in your internet banking.
We have put together useful information about services for the elderly into a handy Guide.
Vytíženost Klientského centra
Pro zajištění co nejrychlejšího vyřízení Vašeho požadavku doporučujeme volat v úterý, čtvrtek a pátek. Pro Vaše pohodlí můžete také využít naši asistentku KATE v aplikaci SMART.
I want to schedule a meeting with a banker
What time would suit you?
Schedule a meeting
In person at the branch 
Online video call 
Meeting by phoneWrite to us
ČSOB Headquarters
Československá obchodní banka, a. s.
Radlická 333/150
150 57 Prague 5
BIC (SWIFT) CEKOCZPP
Databox 8qvdk3s
Do you have a suggestion or complaint?
Have you discovered a discrepancy between payments or just want to tell us something? See how to do it.
Tutorials
Just a friendly reminder that we record calls on our lines. We do this in order to improve our customer services. For more information, see Information on the processing of personal data.