Ombudsman

ČSOB Group Ombudsman

The defender of your rights in the ČSOB Group

  • shall verify that your claim has been handled correctly
  • shall assess your submission independently and with a personal touch
  • shall deal with your suggestions on behalf of the entire ČSOB Group

Always file a complaint first

If you are not satisfied with our service or if we have made a mistake, please let us know as soon as possible. Always file a complaint directly with the company you have reservations about. The ombudsman may consider an appeal against the outcome of a complaint.

ČSOB
Hypoteční banka
ČSOB Penzijní společnost
ČSOB Stavební spořitelna
ČSOB Pojišťovna
ČSOB Leasing
Patria Finance

If you are not satisfied with the outcome of your claim

The ČSOB Group ombudsman team will check whether your complaint has been properly handled.

Benefit 1
Describe the situation and the outcome of the complaint to the ombudsman
Benefit 2
The ombudsman will independently review your submission and suggest a solution to the problem
Benefit 3
Your suggestion can also serve as feedback to improve our services

Ombudsman Contact Information

Mr Martin Kovář is the ČSOB Group ombudsman