Contacts
Choose your preferred way to get in touch
I need to call you
Helpdesk
Ask us anything money related.
Mon–Fri 8.00–20.00, Sat–Sun 8.00–18.00
From abroad call +420 495 800 137
Card and banking blocking
Payment card loss/theft reporting 24/7
E-banking support
Mon-Fri 8.00–20.00, Sat–Sun 8.00–18.00
Internet fraud reporting
Contact us in case of any internet fraud suspicion. We will do our best to instantly help you. Learn more
24 hours, 7 days a week
We can also contact you
Verify it is really us
If you are in doubt on who you are talking to, ask for a verification to be sent to your active Smart Key.
Priority call
Let us call you back using the "Call me" icon that can be found in ČSOB Smart or in your internet banking account.
I prefer a video call
When just a call does not cover all
Enter the 6-digits code that you have received from our helpdesk. We will get in touch, solve your request and show you how to proceed, no matter whether it is related to our applications, investment consultancy or insurance.
I would like to meet
When it suits you?
Book an appointment with a banker ahead so you know who you are going to meet.
Write us
ČSOB Headquarters
Československá obchodní banka, a. s.
Radlická 333/150
150 57 Praha 5
BIC (SWIFT) CEKOCZPP
Data Box 8qvdk3s
We would like to let you know that all phone calls are being recorded so we could provide you the best services possible. More to be found in Information on Personal Data Processing.