Assistance Services

The scope of insurance, insured risks, and the scope of indemnity for expanded assistance services for Exclusive, Exclusive Family, Gold, and Gold Family insurance:

EARLY RETURN
Due to a serious family event (death of an close family member), indemnity up to 50 000 CZK¹	ORG*)
Return to the Czech Republic made impossible by a travel agency or by a carrier	ORG
In the event of unforeseen circumstances: home robbed, natural disaster (fire, flooding, explosion)	ORG
FLIGHT DELAYS
If a flight is delayed for four to eight hours
Access to an airport waiting room	ORG
Processing a substitute flight plan	ORG
Change of ticket reservations	ORG
Substitute land transportation	ORG
Reporting delays to family members	ORG
Reporting delays to business partners	ORG
If a flight is delayed for more than eight hours

Access to an airport waiting room	ORG
Processing a substitute flight plan	ORG
Change of ticket reservations	ORG
Substitute land transportation 180 EUR do 50 EUR²	ORG
Reporting delays to family members	ORG
Reporting delays to business partners	ORG
One-time advance payment of cash for the purpose of purchasing items	ORG
Other needs
MEDICAL INFORMATION
Information on the general level of medical care abroad as compared to the Czech Republic	ORG
Information on necessary vaccinations	ORG
Addresses of immunological facilities in the Czech Republic and in the destination country	ORG
Information on the occurrence of epidemics in the destination country	ORG
Information on health care facilities in the destination country that are not recommended	ORG
Information on the specific health risks of given locations	ORG
TOURIST INFORMATION
On currency exchange rates	ORG
Items of cultural interest	ORG
Tourist peculiarities of the desired destination	ORG
Restaurant and catering facilities	ORG
General degree of safety in the destination country	ORG
Risks associated with professional practice in the destination country	ORG
Risks associated with dangerous sporting activities	ORG
Risks associated with armed conflicts in the destination country	ORG
Advice for travelling to uninhabited areas	ORG
Contact and intermediary services in the destination country	ORG
ADMINISTRATIVE-LEGAL INFORMATION
On documents necessary for travel to the destination country	ORG
Consulates	ORG
Visa and invitation obligations to the destination country	ORG
Financial amounts necessary for entering the destination country	ORG
Appealing rejected entry to the destination country	ORG
Procedures for handling requests for visas and other documents	ORG
EMERGENCY TELEPHONE ASSISTANCE
Advice and information for resolving emergency situations	ORG
During police inspections	ORG
The deportation	ORG
Dealing with administration	ORG
Looking for a lawyer	ORG
Recording damages to an insurance company	ORG
TRANSLATING AND INTERPRETATION
Interpretation by telephone when dealing with the police	ORG
Interpretation for dealing with customs at border controls	ORG
When dealing with administration and medical facilities	ORG
Translations by telephone and advice for filling out documents	ORG
Procuring an interpreter for police investigations or judicial proceedings	ORG
ASSISTANCE RELATING TO A BUSINESS TRIP
Information on the rights and obligations in the country	ORG
Procedures for withheld travel documents	ORG
Information on procedures and the risks of deportation	ORG
Possible defence against deportation	ORG
Procedures necessary for extending stay	ORG
Addresses, telephone numbers, and office hours of relevant authorities	ORG
Organising the delivery of relevant printouts and documents	ORG
Assistance with filling out printouts and documents	ORG
RELATIONS WITH LOCAL POLICE AUTHORITIES
Information on how to proceed in the event of the loss/theft of documents or personal attack	ORG
Declaration of accidents (assistance in filling out protocols)	ORG
Legal representation services	ORG
Organising a security protocol (if one was made but not issued)	ORG
Having documents withheld abroad returned	ORG
Finding witnesses and getting testimony	ORG
RELATIONS WITH LOCAL AUTHORITIES ABROAD
Ensuring consular notification (on the loss of a passport, work permission, arrest)	ORG
Organising visits by a consular representatives in the event of an accident or arrest	ORG
LOSS OF DOCUMENTS
Issuing replacement documents for vehicles, up to the limit 4000 CZK	ORG
Issuing drivers licences or other travel documents	ORG
SENDING A FAMILY MEMBER TO THE HOSPITAL
In the event of urgent hospitalisation of an injury lasting longer than 10 days - sending one family member to the hospital, max. 100 000 CZK and accommodation⁴ 5 days on location/60 EUR per day	ORG

*) ORG = the assistance service organises the activity in question (costs paid by the client), if there is an indemnity limit given the costs are covered up to the stated amount
1) insurance indemnity for the payment of return air tickets in economic class, bus tickets, or second-class train tickets up to 50 000 CZK
2) a) for the payment of substitute accommodation of a maximum 180 EUR until a replacement flight
b) two-way transportation of the insuree to the replacement accommodation, maximum up to 50 EUR
3) indemnity for covering costs associated with issuing replacement travel documents
4) indemnity for covering costs associated with travelling there and back (return ticket in economic class, bus ticket, or second-class train ticket) maximum 100 000 CZK, and accommodation at the place of hospitalisation maximum five days/60 EUR per day.