How can the CSOB Mobil 24 service be set up?
You can have the service set up at the branch that manages your personal or business account (or any other current account). The CSOB Linka 24 telephone banking service, which enables you to manage your account through a client advisor or using automatic services, will be set up for you.
What do I need in order to set up the CSOB Mobil 24 service?
The client worker will request your identification card (foreigners must submit a passport or residence permit), and you will also have to have:
The CSOB Linka 24 service set up (if it is not set up the client worker will do so for you at the same time), a Mobil telephone with a SIM banking card (from RadioMobil a.s.– T-Mobil, Eurotel Praha, spol. s r. o. or Vodafone Czech Republic, a.s., which operates the Vodafone network) and SIM Toolkit support. Once the CSOB Linka 24 and CSOB Mobil 24 services have been set up the client worker will record/activate the banking application on your SIM card. When you put the SIM card back into the phone then service will be active and you will be able to begin banking transactions.
How much are the fees for the CSOB Mobil 24 service?
Fees are charged according to the valid CSOB pricelist of fees.
Pricelist of Fees for Natural Persons
Pricelist of Fees for Legal Entities and Natural Persons – Entrepreneurs
How can I tell whether or not my SIM card is a SIM banking card?
T-Mobile: SIM cards intended for recording the banking application have the letter “B” or “B1” at the end of the serial code (shown next to the chip on the plastic). Some kinds of SIM cards known as "Multibank" cards have the number 4 or 5 (with a navigator) or 9 (“Twin” type) in the 13th position. For "Universal" SIM cards the number 8 is the 13th digit in the serial code (the client also receives a BPUK from the service provider). Other SIM cards are not banking cards.
Eurotel: SIM cards intended for recording the banking application have a “Banking” option in the Eurotel menu.
Vodafone: SIM Plus cards with the banking application have “M-Banking” and “M-Payments” options in the main “Vodafone” menu under “Info & Entertainment”. If your SIM card does not support the M-Banking option, have your card exchanged for a SIM Plus card at your service provider’s nearest shop.
If I don’t have a SIM banking card, where can I get one?
Standard SIM cards can only be exchanged for banking cards at branches of RadioMobil (T-Mobil) / Eurotel / Vodafone. Your telephone number will remain the same and you will also retain your saved telephone directories for a fee according to the pricelist of your Mobil service provider. You can also purchase a new SIM banking card from authorized dealers of Radiomobil (T-Mobil)/ Eurotel. Vodafone customers can request a SIM card exchange by calling 800 77 77 77.
Can I have the application activated by my service provider or only at a CSOB branch?
The application can only be activated at CSOB branches.
Is it possible to have multiple banking applications on a single SIM card?
T-Mobile: No. The new type of SIM card, "Universal", can however use two banks at once.
Eurotel: Using the application on the SIM card you can manage accounts with up to 10 different banks.
Vodafone: Using the application on the SIM card you can manage accounts with up to 10 different banks.
How is the CSOB Mobil 24 secured?
T-Mobile: Once the banking application has been recorded the client will receive a BPUK (for "Universal" SIM cards the client will receive the BPUK from the service provider), which he will exchange for a BPIN of his choosing when using it for the first time. Sent massages are encoded using an encoding key saved on each SIM card and are decoded again by the bank. These encoding keys can only be used after the BPIN has been entered. Communications the other way around, i.e. from the bank to the client, work the same way.
Eurotel: The client receives a BPUK and BPIN from Eurotel along with his purchased SIM banking card. Sent massages are encoded using an encoding key saved on each SIM card and are decoded again by the bank. These encoding keys can only be used after the BPIN has been entered. Communications the other way around, i.e. from the bank to the client, work the same way.
Vodafone: The client receives an MPUK code from Vodafone along with his purchased SIM banking (SIM Plus) card. When the MPUK is entered for the first time the client is asked to enter the MPIN (a 4-8 digit number selected by the client). Sent massages are encoded using an encoding key saved on each SIM card and are decoded again by the bank. These encoding keys can only be used after the MPIN has been entered. Communications the other way around, i.e. from the bank to the client, work the same way.
What is a BPIN and BPUK (with Vodafone MPIN and MPUK) and when do I use them?
T-Mobile:
BPUK – the numerical combination assigned to the client in the package received when the CSOB Mobil 24 service is recorded (with "Universal" SIM cards the client also receives a BPUK from the service provider). The BPUK is used for the client’s first access to the service, that is, for the first use of the banking application on the SIM card.
BPIN – a four to eight-digit number selected by the client after the BPUK has been entered for the first use of the banking application. This number allows the client access to the products and information offered through the CSOB Mobil 24 service which require authentication. If the wrong BPIN is entered three times it will be blocked and the BPUK must be entered in order to enter a new BPIN.
Eurotel:
BPIN – a four to eight-digit number assigned by the service provider. This number allows the client access to the products and information offered through the CSOB Mobil 24 service. If the wrong BPIN is entered three times it will be blocked and the BPUK must be entered in order to enter a new BPIN.
BPUK – the numerical combination assigned to the client in the package received upon purchasing the SIM card. The BPUK allows access to the application if the client enters the wrong BPIN 3 times in a row and for changing the BPIN.
Vodafone:
MPIN – a four to eight-digit number assigned by the service provider. This number allows the client access to the products and information offered through the CSOB Mobil 24 service. If the wrong MPIN is entered three times it will be blocked and the MPUK must be entered in order to enter a new MPIN.
MPUK – the numerical combination assigned to the client in the package received upon purchasing the SIM card. The MPUK allows access to the application if the client enters the wrong MPIN 3 times in a row and for changing the MPIN.
Is it possible to change the BPIN and BPUK (with Vodafone MPIN and MPUK) codes?
The client can change the BPIN (MPIN) at any time using the BPUK (MPUK). The BPUK (MPUK) cannot be changed.
When I order a payment via CSOB Mobil 24 will I receive confirmation that the request has gone through?
Yes, you will receive an encoded SMS message telling you whether the payment has been received for processing.
How do I enter a dash in the recipient’s account number when using CSOB Mobil 24?
Use the pound sign # in place of a dash.
How do I write an account number that contains two dashes?
The second dash (usually in the fourth place from the right) must always be left out altogether and the number must be written without it. Such a number will look like this – the number shown on an invoice, for example: 27-4587744-351 will be written in the ban king application like this: 27#4587744351
When using the CSOB Mobil 24 service can I use shortcuts to my accounts?
Yes, they must be entered in a format such as *01, i.e. the shortcut is always preceded by a *
On payment orders made through CSOB Mobil 24 and CSOB Internetbanking 24, how is the prefix set apart from the account number of the recipient?
With the CSOB Mobil 24 service the prefix is set apart by the pound sign, with CSOB Internetbanking 24 by a dash.