How can the CSOB Linka 24 service be set up?
You can have the service set up at the branch that manages your personal or business account (or any other current account).
What do I need in order to set up the CSOB Linka 24 service?
The client worker will request your identification card (foreigners must submit a passport or residence permit) as well as:
How is the CSOB Linka 24 secured?
The security system consists of two parts – identification on the basis of an identification number that you provide. For security reasons your identification number is different than your account number and it will be assigned to you when you set up the service. Once you have been successfully identified your PIN code and password will be authenticated, not by being told in full but only by providing certain characters.
How many characters does your identification number, PIN and password contain?
What do I do if access to the CSOB Linka 24 service is blocked and I need to unblock it?
In order to unblock the service, it is necessary for reasons of security that the customer stop by any CSOB branch in person.
Where and how can I change my PIN?
You can change your PIN at any time via automatic services.
Can the CSOB Linka 24 service be used to manage accounts managed at different CSOB branches?
Yes, the service can be set up at one branch and additional accounts can be opened for the service at different branches. In each such case it is necessary to visit the branch where the account is being managed and tell them that the CSOB Linka 24 service has been set up.
I have a business account that I manage through the CSOB Linka 24 service. I would like to open a personal account as a natural person and have access to it through the CSOB Linka 24 service too under a single identification number. How can this be done?
You must inform the branch that the CSOB Linka 24 service has been set up; your account will be assigned to it and a contract will be concluded for the provision of the CSOB Linka 24 service for a personal account. It will then be possible to access your private accounts with the assigned identification number.
Can I save a structured SMS message with a account balance request as a predefined message in my Mobil phone?
Yes, you can. But you must not forget about security, as this message will contain your identification number and in the event of your telephone being lost (and it not being protected by a PIN) anyone can find out your account balance until the CSOB Linka 24 service is blocked, or until the information settings are changed.
When do I use a space when writing a structured SMS message?
You don’t. Structured SMS messages are written without spaces as stated in the instructions, and must always end with a semicolon (;).
After sending a message via SMS Standard I receive a reply saying that the message sent does not contain the correct number of items. What went wrong?
The message might not have been entered exactly according to the structure necessary. The most common cause of this is a missing semicolon at the end of the message, which should be typed in in all cases.
Can I enter active operations via SMS Standard?
That is not possible; you can only find out the account balance and get general information.
What service providers do I need to go through to use the SMS Standard service?
Structured messages can be sent through all of the existing service providers, i.e. Eurotel, T-Mobil, Vodafone.